What I’ve realized from a number of automotive leases with the Capital One Journey portal


When the Capital One Enterprise X Rewards Credit score Card burst onto the scene there was fairly a little bit of buzz about incomes 10 Capital One miles per greenback on resort and rental automotive bookings. Incomes 5 miles per greenback with the usual Capital One Enterprise Rewards Credit score Card was already superb, so I used to be intrigued by the power to double my earnings.

The catch? To earn these eye-popping returns I would have to ebook journey by the Capital One Journey portal.

For so long as I have been a highway warrior, my choice has at all times been to ebook immediately. Whereas reserving by a journey agent can have benefits, reserving by a web based journey agent by no means provided a lot upside for me. Horror tales from different vacationers about lengthy maintain occasions and poor customer support when plans modified stored me away. However, the possibility to get 10 Capital One miles per greenback spent was sufficient to make me make the leap.

Join our every day publication

With over a dozen resort bookings beneath my belt, I can confidently report that the Capital One Journey portal is simple to make use of and typically gives compelling financial savings versus reserving with different on-line journey businesses (OTAs) or reserving direct. I’ve modified and canceled quite a few resort reservations by the portal with no issues in any respect. And higher but, the ten factors per greenback publish rapidly, in some circumstances earlier than I even end my keep.

Equally, I’ve seamlessly booked flights on a number of airways with the Capital One Journey portal. My safe flight info was transmitted precisely and PreCheck was on all my boarding passes. As you’d anticipate, the 5 miles per greenback earned on airfare posts with out situation.

Rental automobiles are the one space the place I’ve encountered challenges, and I am not the one one.

There are positives and negatives from my first half dozen automotive leases by the portal. Let’s go over what I’ve realized.

Join our every day publication for extra TPG information delivered every morning to your inbox.

Capital One might have extra beneficiant grace durations

(Photograph by Jeff Greenberg/Common Photos Group/Getty Photos)

For those who’ve ever been a highway warrior you understand that there are actually a whole bunch of various charges for rental automobiles, all with the identical rental automotive firm.

There are all kinds of low cost codes, a few of which truly enhance your base rental price within the title of incomes miles or factors in another program. Hertz has a few totally different low cost classes (CDP and PC) that may collectively transfer charges all over relying on kind of car, size of rental and rental location.

Briefly, it may be powerful to get really apples-to-apples comparisons on rental automotive charges throughout totally different platforms. With that caveat, I discovered an fascinating sample on shorter leases of 1 to a few days in size. Most often, leases by the Capital One Journey portal appeared to have larger every day charges however a extra beneficiant grace interval for return occasions (at the least that is one of the best rationalization I may give you).

Persistently, I’d see the next every day price on Capital One’s web site versus what the Hertz web site confirmed me. Nonetheless, Capital One would constantly cost me for one much less day of rental time, thus making the rental cheaper general. This is an instance:

(Screenshot from capitalonetravel.com)

Right here you may see the full price of $188.51 for a two-day rental with a base price of $127.50 per day. However, on the Hertz web site, we see one thing totally different:

(Screenshot from hertz.com)

As you may see, I used the Capital One Enterprise X CDP code for the rental and the every day price comes out to $72.44 per day, less expensive than the Cap One Journey portal price of $127.50 per day. Nonetheless, Hertz is charging me for 2 days, whereas Capital One solely prices for one. The rental finally ends up being about $20 cheaper.

I noticed gaps of just about $100 on shorter leases the place the automotive kind, dates and occasions have been the identical. There might be a number of causes for these variations (I am satisfied automotive rental pricing is at the least partly voodoo witchcraft). On the finish of the day, Capital One Journey appears to cost for fewer days in sure circumstances, making these leases a greater deal general.

Associated: Learn how to by no means pay full worth for a rental automotive

Enterprise X cardholders get complimentary President’s Circle standing, however…

(Photograph by Andrew Kunesh/The Factors Man)

One of many advantages of the Enterprise X card is complimentary President’s Circle standing within the Hertz Gold Membership Rewards program.

President’s Circle has two key advantages that I exploit ceaselessly. First, upgrades are an ordinary profit for President’s Circle members. This will save a ton of cash if you happen to hire a smaller automobile with the arrogance you will get upgraded to one thing larger and/or extra luxurious. In places with President’s Circle aisles, you may have your decide of SUVs, sports activities automobiles and luxurious sedans, all for the worth of a full-size rental.

The larger profit for me as a highway warrior is the higher availability of automobiles. In some smaller airports, automobiles can promote out rapidly. In these high-demand conditions, I am nearly at all times capable of get a automotive as a President’s Circle member, whereas my workers who do not have that standing are shut out. Aspect word: approved customers in your Enterprise X account can get complimentary President’s Circle standing as effectively.

Sadly, I have not been ready to make use of that standing when reserving by the Capital One Journey portal. At smaller places that do not have devoted aisles for Gold, 5 Star and President’s Circle, the brokers have been capable of finding my reservation however my folder wasn’t pre-printed, nor was my Hertz Gold Plus Rewards quantity even hooked up to my reservation.

This wasn’t a giant deal at smaller airports since I’d have needed to cease on the counter regardless. At a much bigger airport, similar to Las Vegas Harry Reid Worldwide Airport, it is a huge drawback. The road for people with an ordinary rental can simply be dozens of individuals deep in any respect hours of the day.

And, whereas I persuaded the oldsters on the Gold counter to assist me out a few occasions, I wasn’t at all times profitable getting them to take action. The stroll again to the common Hertz counter was a pitiful one as I noticed how lengthy I must wait. In some cases, my 10 miles per greenback posted appropriately. In others, the place I obtained a Gold consultant concerned to assist me, no bonus miles have been posted to my account.

Whereas that is in keeping with third occasion bookings and most automotive rental businesses, I used to be hopeful that Capital One had found out a manner round this since they’re bestowing Hertz standing as a part of the advantages of the cardboard. This does not seem like the case.

Associated: Who ought to (and shouldn’t) get the Capital One Enterprise X card?

The Capital One Journey portal would not have one of the best choice

(Photograph by Katie Genter/The Factors Man)

Whereas there are some money-saving charges on the portal, Capital One clearly would not have all of the stock loaded into its portal.

I have not found a constant theme for what’s lacking simply but. The commonest incidence is not any stock for one automotive rental firm at a particular location. This does appear to occur extra ceaselessly after I’m attempting to ebook a last-minute reservation (inside a few days of pickup).

For instance, I’ve had just a few cases the place no Hertz charges confirmed up on the Capital One portal although I may nonetheless ebook automobiles on the Hertz web site. Since these have been close-in bookings, it is attainable the one stock left was being held for elite members of the Hertz Gold Plus Rewards program. In different cases, solely low cost automotive rental businesses similar to Payless would have automobiles obtainable at fashionable airports.

Moreover, it appears fairly clear there are not any worldwide places or charges loaded into the Capital One portal (at the least not but). We requested our TPG Lounge members to weigh in and numerous them famous being unable to search out any worldwide charges, so I am not the one one with this situation.

Associated: 11 frequent rental automotive errors — and how one can keep away from them

Backside line

The rental automotive portion of the Capital One Journey portal appears to have some quirks that make it much less of a star than the flight and resort parts.

Incomes 10 Capital One miles per greenback is interesting, however it’s necessary to know what you are leaving on the desk. In my examples, the cancellation coverage by Capital One was barely extra restrictive than reserving direct with Hertz (typically 48 hours prior versus same-day cancellation). And, Capital One collected a deposit, which was promptly returned after I did cancel greater than 48 hours forward of time. Relying on the financial savings on a particular rental, you could be snug with these inconveniences.

On the finish of the day, it’s best to completely issue the beneficiant 10 miles per greenback incomes price into your decision-making. On the identical time, similar to some other automotive rental, be sure to evaluate your worth, automotive choices and advantages with the rental automotive’s personal web site. In some circumstances, utilizing the Capital One portal may not be definitely worth the problem.



Supply hyperlink